Dear Dr. Vall,
I am writing to express my heart felt thanks to you, Dr. Cooper and your wonderful staff. Last week I brought Jessie, my one and only kitten, in for spaying. I was, quite frankly, more than a little nervous about it. Your helpful office staff was not only sweet and kind to Jessie but they were also very patient with me. As scared as I was, this was much appreciated! Since I have had her in for vaccinations and checkups, I knew that I could trust Maple Springs to take care of her as if she were one of your own pets, but I was apprehensive because this was major abdominal surgery. Her surgery had been around noon, and I picked her up around 5:00PM. The best part was, after picking her up, I expected her to be sluggish and uncomfortable but much to my delight, she was active and eating within the hour after I got her home! This laser surgery is really incredible! By 9:00PM that night, I had to catch her jumping up on my bed! Amazingly, she out maneuvered me and easily managed to do this anyway, even though I was instructed (and tried) to keep her from running and jumping for a week after the surgery. Her return to normal was literally overnight and except for the shaved belly, no one would have known that she had undergone this surgery. I was pleasantly surprised and very, very relieved. With warmest thanks, Shelley P

Dr. Vall,
I wanted to let you know why this particular client found this particular clinic. After all, it's not exactly close to home (you're many, many miles away even without traffic), it's a good 35-45 minute haul from downtown D.C. to your particular corner of Gaithersburg. I found you on the Internet thanks to a link from laser equipment website. But there were other clinics- and some closer to home- that I could have used that I also found on the same hyperlinks. And I called a few of them. But what set Maple Springs Veterinary Hospital apart from the others-and led me to ask you to perform the surgery-was the quality of your front office staff. They answered the phone (and all my questions!) quickly, were professional and polite every step of the way and, most importantly, were always friendly and easy to talk to. There was a simple quality of caring that came through on the phone; watching them when I visited the clinic, it was apparent that they enjoy working with each other and with pets. This is not to take anything from the quality of the surgery and your "bedside" manner. I decided before I came to see you that I would go elsewhere if I didn't have as good a feeling about you as I did about your front office staff. Happily this wasn't the case! Thank you, again, for your good care of Zeke- and for the fine work of your staff in managing and caring for a nervous owner. Ralston C.

Dear Dr. Vall,
Your talents as a veterinarian and a surgeon have completely changed the quality of life for two of my beloved pets. Domino is bounding around the house again, and Mooch is not just feeling better he is thriving. Please express my thanks to Dr. Harvey and your entire staff. Everyone has been so helpful and supportive and I can't thank you all enough! Linda D. and the entire family

Dr. Vall,
The care that my cats have received from Maple Springs Veterinary Hospital especially during some recent difficult times has been outstanding. Dr. Vall and his staff are always kind, patient and understanding. Irene L.

Dr. Vall,
I just want to thank you for being there for me. If it weren't for your quick actions when finding Jake's enlarged lymph nodes, he probably wouldn't be here with me today. A cancer diagnosis is always hard, but you jumped into action and kept me focused and helped us to get the treatment we needed. Thanks, Donna M.

Dr. Vall doesn't just talk about community service. He and his staff have compassionately cared for many homeless animals from the Montgomery County SPCA, including performing hundreds of reduced-cost spays and neuters.

Dr. Vall,
I just want to thank you and the rest of your staff for your care and support during Wilbur's illness. I have learned through this experience just how fortunate my family is to have chosen Maple Springs Veterinary Hospital. Not only are the doctors and staff professional and educated, but they are also warm compassionate. You have helped me to make decisions on Wilbur's care comfortably and confidently by educating me on all my options. Thanks, Tony K.

Thanks to all of you at Maple Springs Veterinary Hospital for your top-quality care of Shadow during her many stays. We know that her long and happy life was made possible not only by those who loved her at home, but also by the Maple Springs friends. Dr. Vall called Shadow a "tough old girl" for her survival skills. And true to form she wagged and licked until the end. Bobbie J., Joann C. and all those who loved shadow